Website Dialog

Group Information Technology : CRM and Billing

Understand stakeholder requirements and develop functional solution thus meeting the entire scope of requirements with end-to-end ownership of the solution. Bridging the gap between the technical team [Software developers, Solution Architects & QA Engineers (both internal and external)] and the system requirement owners (from various Business Units) in order to enhance customer experience through new system features with improved business processes.

The Job

  • Conduct feasibility of the requirements in terms of organizational vision, time, cost and quality and to understand team dynamics and capability to produce and meet the requirement.
  • Responsible for continuous improvement of existing processes to ensure that efficiency, usability is at its peak.
  • Ensure technical documentation is at its optimal level within the guidelines of the established BA practice and that the documents are constantly updated based on the frequent changes.
  • Research and practice industry trends and dynamics of the telco industry’s BSS and OSS stack along with customer engagement.
  • Responsible to engage with customers to understand requirements and manage expectations ensuring requirements are addressed whilst being aligned to organizational vision.
  • Responsible to map all user requirements to a usable solution which is acceptable by all stakeholders and within the sanity of the eco-system.
  • Design solutions catering to the requirements and ensuring regulatory constraints are addressed.
    Responsible to mediate with Architectural team to design functional and end to end solutions.

Entry Requirements
The Person

  • B.Sc. Degree in Computer Science or equivalent from a recognized university or institute.
    Minimum 3 years of experience in a similar role.
  • Should have good communication, presentation, writing, learning and researching skills.
    Familiar with Agile Software Development practices and Digital Services Products.

To apply for this job please visit

Related Jobs
  • John Keells Holdings PLC
    Full Time
    Colombo, Sri Lanka

    Union Assurance is a leading corporate citizen in the Life Insurance industry backed by the strength and stability of one of Sri Lanka’s largest conglomerates – John Keells Holdings PLC. Standing on a cornerstone of protecting the lives of S
  • Hemas Hospitals (Pvt) ltd.
    Full Time
    Colombo, Sri Lanka

    When we get you on board, we invite you to bring your whole self! Because, together we are creating an environment where your uniqueness will be acknowledged and accepted, where excellence will be recognized and rewarded  while providing support
  • InfoMate (Pvt) Limited
    Full Time
    Colombo, Sri Lanka

    Job Responsibilities Payroll processing for multiple companies on different platforms Making payment of all statutory dues Submitting periodic returns to regulatory bodies (EPF / ETF / PAYE etc) Maintaining files / proper records Lia

About Author